Write to us using the form below. We reply within five working days. We do not offer telephone support.
Contact form
What this contact is for
- Reporting an error in a fee, term or offer. Tell us the page and, if you can, give the link to the provider’s official document showing the correct figure.
- Banks and financial institutions: for a correction about your own product or a partnership proposal, write from an email address on your institution’s domain.
- Data protection: to exercise your rights of access, correction or erasure, or to make a data protection complaint, put “Data protection” in the subject line. Details are in the privacy policy.
By post
EOSSEO SAS
285 C route de Margillan
38530 Barraux
France
What we cannot do
We are not a bank. We cannot look at your account, unblock a card, handle a complaint or answer on behalf of a provider. For anything about your own account, contact your bank’s customer service.
If you have complained to your bank and you are unhappy with its final response, or you have had no response within the time limit, you can refer the complaint to the Financial Ombudsman Service. For most complaints a business has up to eight weeks to respond, and you have six months from the date of the final response to bring the complaint to the Ombudsman.